Refund policy

1. Change of mind or unable to attend

Once purchased, tickets cannot normally be refunded if you:

• Change your mind
• Are unable to attend
• Have a change in personal circumstances
• Are ill or injured
• Have transport or accommodation issues
• Simply decide that you no longer wish to attend

We recommend that customers consider these circumstances before purchasing their tickets.

2. Event cancellation

If Fitness Fest South West is cancelled by the organisers, ticket holders will be offered a refund of the ticket price.

Refunds will normally be made to the original payment method used to purchase the ticket.

Any refund will be processed within the timeframe communicated by the organisers and in accordance with applicable UK consumer law.

3. Event postponement or change of date

If the event is postponed or moved to a different date, your ticket will normally remain valid for the new date.

If you are unable to attend the new date, we will provide information about whether a refund is available and the deadline for requesting one.

4. Changes to the event

Fitness Fest South West is an outdoor festival and, as such, the programme may be subject to reasonable changes.

The organisers reserve the right to make changes to:

• Fitness classes
• Instructors
• Performers
• Live music
• Activities
• Timings
• Site layout
• Facilities

Changes to individual elements of the festival will not normally entitle ticket holders to a refund, provided the event as a whole continues to take place.

5. Weather

Fitness Fest South West is an outdoor event and will take place in a range of weather conditions.

Poor weather alone will not normally entitle ticket holders to a refund, provided the event remains safe and is able to proceed.

If extreme weather or circumstances outside the organisers' reasonable control make it necessary to cancel the event, the organisers will communicate the applicable refund arrangements to ticket holders.

6. Non-attendance

If you purchase a ticket but do not attend the event, no refund will normally be provided.

7. Tickets purchased from third parties

Fitness Fest South West cannot accept responsibility for tickets purchased through unofficial sellers or third-party websites.

Only tickets purchased through our authorised ticketing channels are covered by this refund policy.

8. Refund requests

Where a refund is permitted under this policy, requests should be made through the original ticket provider or by contacting Fitness Fest South West using the contact details provided on our website.

Please include your booking reference and the name used when purchasing the ticket.

9. Consumer rights

Nothing in this policy is intended to remove or restrict any rights you may have under applicable UK consumer law.

Where a refund is legally due, it will be provided in accordance with the applicable legislation.

Fitness Fest South West reserves the right to amend this policy where necessary to reflect changes to the event or applicable law.