Ticket terms and conditions

1. Tickets

1. Tickets are valid only for the Event, date and ticket type stated on your booking confirmation.
2. Your ticket must be purchased through an authorised Fitness Fest South West ticketing channel.
3. Tickets must not be resold for commercial gain without the Organiser's written permission.
4. The Organiser reserves the right to refuse entry where a ticket is believed to be counterfeit, duplicated, unlawfully obtained or otherwise invalid.
5. Tickets should be kept safe and must not be shared unless the ticket type expressly permits transfer.
6. Lost or stolen tickets may not be replaceable, so please keep your booking confirmation secure.

2. Ticket refunds

Tickets are generally non-refundable once purchased, except where a refund is required by law or is specifically offered by the Organiser.

Refunds will not normally be provided if you:

• Change your mind
• Can no longer attend
• Are ill or injured
• Have personal or family commitments
• Have transport problems
• Have accommodation problems
• Arrive late or leave early
• Decide not to participate in the activities

Nothing in these Terms & Conditions affects any legal rights you may have as a consumer.

3. Event cancellation

If Fitness Fest South West is cancelled by the Organiser, ticket holders will be informed of the arrangements as soon as reasonably possible.

Where a refund is due, it will normally be made to the original payment method used to purchase the ticket.

The Organiser will provide further information regarding any refund process, including applicable deadlines.

4. Postponement or change of date

If the Event is postponed or moved to another date, your ticket may remain valid for the replacement date.

If you are unable to attend the replacement date, the Organiser will communicate the available options, including whether refunds are available.

5. Changes to the event

Fitness Fest South West is a live event and the Organiser reserves the right to make reasonable changes to the Event.

This may include changes to:

• Fitness classes
• Instructors
• DJs and performers
• Live music
• Activities
• Timings
• Site layout
• Camping arrangements
• Vendors and exhibitors
• Facilities
• Event programme

Changes to individual performers, instructors, classes or activities will not normally entitle ticket holders to a refund where the Event continues to take place.

6. Weather

Fitness Fest South West is an outdoor event and will take place in a variety of weather conditions.

Attendees should come prepared for changing weather and suitable clothing and footwear are recommended.

If extreme weather creates a significant health and safety risk, the Organiser may cancel, postpone, delay or alter parts of the Event.

Where cancellation occurs, the Organiser will communicate the applicable arrangements to ticket holders.

7. Fitness activities

Fitness Fest South West includes a range of physical activities and fitness classes.

By participating, you acknowledge that physical activity carries inherent risks.

You should consider your own fitness level and physical ability before participating in any activity.

If you have concerns about whether a particular activity is suitable for you, you should seek appropriate professional medical advice before participating.

You must follow the instructions given by instructors and Event staff.

The Organiser reserves the right to prevent participation in an activity where it reasonably considers that doing so may put you or another person at risk.

8. Personal responsibility

Attendees participate in fitness activities at their own discretion and should take responsibility for their own health, hydration and wellbeing.

Please inform the relevant instructor of any relevant limitations before participating in a class.

You should stop exercising immediately if you feel unwell, dizzy, faint or experience pain and seek appropriate assistance.

9. Age restrictions

Fitness Fest South West welcomes attendees of all ages, subject to the following:

• Anyone under 18 must be accompanied at all times by an adult aged 18 or over, who is responsible for them throughout the Event.
• Valid photographic identification may be required on entry. Accepted identification is subject to the Organiser's requirements and may include a valid passport or recognised proof-of-age identification.
• Alcohol will only be sold to people aged 18 or over. Bar staff may ask for valid photographic identification for any sale and may refuse service without it.
• The Organiser reserves the right to refuse entry where there is reasonable doubt regarding a person's age or identity, or where someone under 18 is not accompanied by an adult aged 18 or over.

By purchasing a ticket, you confirm that anyone under 18 in your party will be accompanied by an adult aged 18 or over.

10. Identification

Attendees should bring valid photographic identification with them.

The Organiser may carry out age verification at entry and at other points during the Event.

If you cannot provide acceptable identification when requested, you may be refused entry and may not be entitled to a refund.

11. Camping

Where camping is included with or available alongside your ticket:

• You must camp only in designated areas.
• You must follow all campsite rules and instructions.
• Fires, BBQs or other equipment may be restricted or prohibited.
• Noise must be kept within the permitted hours.
• All rubbish must be disposed of responsibly.
• Camping spaces must be left clean and tidy.
• The Organiser reserves the right to remove anyone who seriously breaches campsite rules.

Separate camping terms may apply where applicable.

12. Alcohol and prohibited items

Alcohol may only be consumed in accordance with the Event's licensing arrangements and applicable law.

The Organiser reserves the right to refuse entry to anyone who is intoxicated or whose behaviour presents a risk to themselves or others.

Weapons, illegal drugs and other prohibited or dangerous items are not permitted at the Event.

A full list of prohibited items may be published before the Event.

13. Behaviour

Fitness Fest South West is intended to be a friendly, inclusive and welcoming event.

Aggressive, threatening, abusive, discriminatory or antisocial behaviour will not be tolerated.

The Organiser may remove an attendee from the Event where their behaviour presents a risk to other attendees, staff, performers, instructors or members of the public.

No refund will normally be provided where an attendee is removed because of their own behaviour.

14. Security and searches

For safety and security purposes, attendees may be subject to reasonable bag or security checks on entry.

Refusal to comply with reasonable security procedures may result in refusal of entry.

15. Photography, video and media

Photography and filming may take place throughout the Event.

By attending, you acknowledge that you may appear incidentally in photographs, video footage or other recordings taken at the Event for legitimate Event-related purposes, including promotional, marketing and social media content.

If you have concerns about being photographed or filmed, please speak to a member of the Event team.

16. Personal belongings

Attendees are responsible for their own personal belongings.

The Organiser cannot accept responsibility for loss, theft or damage to personal property except where liability cannot lawfully be excluded or limited.

Do not leave valuables unattended.

17. Accessibility

Fitness Fest South West aims to make the Event as accessible and inclusive as reasonably possible.

If you have accessibility requirements, please contact the Organiser before attending so that reasonable arrangements can be discussed where possible.

18. First aid and emergencies

First aid facilities will be available at the Event.

In an emergency, attendees must follow instructions given by Event staff, security personnel, medical teams and emergency services.

19. Liability

The Organiser will take reasonable steps to provide a safe and enjoyable Event.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

Attendees remain responsible for taking reasonable care of themselves and others.

20. Event access

The Organiser reserves the right to refuse entry where there are reasonable grounds to do so, including security, safety or legal reasons.

Ticket holders must comply with reasonable instructions from Event staff and security.

21. Late arrival and leaving the event

Entry may be restricted at certain times for safety or operational reasons.

If you choose to leave the Event, re-entry will require you to show your ticket again.

Leaving early does not normally entitle you to a refund.

22. Vendors and third parties

Fitness Fest South West may include independent vendors, sponsors, instructors, performers and other third-party providers.

The Organiser is not responsible for the products or services supplied by independent third parties except where liability cannot lawfully be excluded.

Any complaints regarding a third-party product or service should initially be directed to the relevant provider.

23. Event safety

The Organiser reserves the right to temporarily close areas, suspend activities or alter the Event where necessary for safety, security, weather, operational or other legitimate reasons.

Attendees must follow all reasonable safety instructions.

24. Force majeure

The Organiser will not be responsible for failure to provide all or part of the Event where this results from circumstances outside its reasonable control.

This may include, for example:

• Extreme weather
• Flooding
• Fire
• Natural disasters
• Government restrictions
• Public health emergencies
• Serious security incidents
• Industrial action
• Failure of essential infrastructure
• Other circumstances beyond the Organiser's reasonable control

Where such circumstances affect the Event, the Organiser will communicate any changes to attendees as soon as reasonably practicable.

25. Complaints

We want everyone attending Fitness Fest South West to have a positive experience.

If you have a complaint or concern during the Event, please speak to a member of the Event team as soon as possible so that we have the opportunity to assist.

For complaints following the Event, please contact the Organiser using the contact details published on the Fitness Fest South West website.

26. Changes to these terms

The Organiser may update these Terms & Conditions where reasonably necessary, including to reflect changes to the Event, legal requirements or operational arrangements.

The version applicable to your ticket will be the version communicated at the time of purchase, subject to any changes required by law.

27. Consumer rights

Nothing in these Terms & Conditions is intended to remove, restrict or limit any statutory rights you have under applicable UK consumer law.

Where a term of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

28. Acceptance

By purchasing a ticket for Fitness Fest South West, you confirm that you have read and agree to these Ticket Terms & Conditions.

Fitness Fest South West Ltd

Cornwall, South West England

Website: https://fitnessfestsw.co.uk

Email: hello@fitnessfestsw.co.uk